e-Services Philippines: 7th Global Sourcing Conference & Exhibition

CEO Forum

0800-0900
Registration and Coffee

0900-0910
Welcome Remarks & Introduction of the Keynote Speaker
Secretary Peter B. Favila
Department of Trade & Industry

0910-0930
Opening Keynote Address:
Her Excellency Gloria Macapagal-Arroyo
President, Republic of the Philippines

PART I: THE GLOBAL SOURCING OUTLOOK

0930-1000
The Global BPO Outlook: The CEO’s Perspective

One of the world’s most respected figures and global CEO shares his perspective on the current and future state of global sourcing, as well as critical factors an industry leader and an innovation pioneer such as Teletech considers in selecting an outsourcing destination.

1000-1015
Coffee & Networking Break

1015-1045
The Global BPO Outlook: The Analyst’s Perspective

According to a recent report in BusinessWeek, it is estimated that infotech and BPO global outsourcing revenues increased to $34 billion in 2005, and that revenues could be double that number in 2007. Leading research analyst will contextualize these trends, and show where they are leading the Philippines and other nations specializing in BPO services.

PART II: STAYING COMPETITIVE IN THE GLOBAL SOURCING MARKET

1045-1125
Case Studies: BPO Best Practices

Presentors:

James Dantow, General Manager for Philippines
& VP - Worlwide Support, NetSuite
Build-Operate-Transfer Business Model

Craig Courter, COO, Baker & McKenzie
Wholly-owned Business Model

Alfredo I. Ayala, President, LiveIT/ Chairman, BPA/P
Third-party or Vendor Managed Business Model

David Kinnear, President, DDC HRO
Joint-Venture Business Model

A presentation of case studies focusing on relationships that best fit various organization types. Benefit from the experience of these companies who have successfully embarked on global sourcing and know the critical factors affecting business decisions from wholly-owned, 3rd party or vendor managed, join venture and build-operate-transfer operations.

1125-1145
Survival of the Focused
(Global Platform for vertical specialization & competence)
Ralph Schonenbach
CEO, Trestle Group

Global Sourcing Architect Ralph Schonenbach, shares his insights on how the focused shall survive the transition of present low-end processes to the higher end of the value chain. He also shares views on present trends pointing toward KPO as the next big thing in global sourcing and how the rise of KPO will affect the dynamics of the global sourcing landscape, particularly in Asia - being as the dominant destination for global services sourcing.

1145-1200
Open Forum

1200-1400
Hosted Networking Luncheon, Exhibit Viewing

1400-1500
The Next Level: Knowledge Process Outsourcing

The contribution of outsourced non-core technical and support services to an organization’s efficiency, productivity, and profitability is clear. It is becoming increasingly clear as well that outsourced services need not be limited to low-level, low-margin activities. Kiran Karnik, President of NASSCOM, is one of the world’s preeminent authorities on outsourcing in general, and in promoting outsourcing as best practice. He will provide his informed assessment of the move towards increasing the value of outsourced services to global service providers.

In light of the emerging global challenges and convergent interests, Mr. Karnik shares NASSCOM’s collaborative design for cooperative competition,” a synergistic partnership between India, the acknowledged leader in outsourcing, and the Philippines, a fast emerging hub for global sourcing.

Introductory Speaker:
Kiran Karnik, President, NASSCOM

Panel Chairman:

Panelists:
Bruce Einhorn, Asia Economics Editor, BusinessWeek

Eric Alberto, SVP & Head-Corp Business, PLDT
Ernest Cu, President, SPi Technologies
Gil Genio, CEO, Innove Communications
TJ Javier, Country Manager, Microsoft Philippines
Avinash Vashistha, CEO Tholons
Chris Beshouri, President, McKinsey Philippines (invited)

1500-1530
Afternoon Keynote Address
Hon. MAR Roxas
Senator, Republic of the Philippines

1530-1600
Five-Year Development Roadmap
Business Processing Association of the Philippines

BPA/P, the country’s prime advocate for the BPO industry presents a synopsis of the five-year development roadmap. The roadmap presents how the private sector, with government support, shall drive the growth of the Philippines as a choice IT and ITES destination.

1600-1615
Open Forum

1615-1630
Closing Remarks
Zorayda Amelia C. Alonzo
Undersecretary, Small and Medium Enterprise Development Group
Department of Trade & Industry

1630
End of CEO Forum, Exhibit Viewing

Moderator: Fermin “Tarcs” Taruc
President, Philippine Software Industry Association (PSIA)

Benedict Hernandez
Head - Philippine Region, eTelecare